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  1. Make your people feel your company is the best place in the world to work and they will sell your product or service for you.  Make your employees feel this is the best job they ever had and they will pass on to your customers their own happiness and sense of being cherished.
  2. 69515_002.tifExercise flawless execution at every point of contact with your customer.  Trust your employees to execute at every stage of customer interaction, but systematically check to make sure–much like Ronald Reagan, who famously said of his diplomacy with the USSR, “Trust, but verify.”
  3. Use your failures to solidify your brand and your passion for service.  When there is a problem use it to make people to love you even more.  Make things right.  It builds loyalty and trust.  Offer exceptional service and courtesy even in the midst of disaster.  People increasingly trust word of mouth more than any amount of advertising and your customers will sell for you.

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banche da usare x le autopzionibancarie This entry was posted on Wednesday, March 26th, 2014 at 12:40 pm and is filed under Blog, Corporate Rain, Entrepreneurial Sales, Mattering, Meaning, Sales. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

18 Responses to “Meaning, Mattering, and Entrepreneurial Sales”
  1. Tom Martin says:

    http://factsforinsight.forumspb.com/?lopes=binäre-optionen-erfolg binäre optionen erfolg entrepreneurs called StartupGrind, who is a friend of Neeleman’s, and he was telling me about a number of concepts you mention in your blogpost — including
    the importance of dedication to true service and also the importance of hiring the right employees & team members.

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  2. Tim Askew Tim Askew says:

    Hey, Micah. Good to hear from you again. I’m delighted to hear of your valuation of the service culture and mindset. I’m am convinced it is the future for successful business. Thanks for your comment.

    Tim

  3. Tim Askew Tim Askew says:

    Hey, jeteye. What a great quote from Lao Tzu. Thank you, my fellow traveler.

    T.

  4. Tim Askew Tim Askew says:

    Thanks, Tom. Yeah. David Neeleman gets both effective business and the value of goodness in everything. StartupGrind sounds interesting.

    Warm regards,

    Tim

  5. Jeff R. Wyant says:

    Hi Tim,

    I loved your blog posting on David Neeleman.

    –Jeff

  6. Tim Askew Tim Askew says:

    Good to hear from you, Jeff. All credit to the inspiring David Neeleman.

    T.

  7. Danny Meyer says:

    Tim,

    LOVED your piece on David Neeleman. We are indeed kindred spirits – although running an airline is a heck of a lot harder than running a restaurant!

    All best,

    Danny

  8. Tim Askew Tim Askew says:

    Good to hear from you, Danny. You’re too modest, as usual.

    Tim

  9. jeteye says:

    thank you Tim, jeteye is me, Jeffrey Fry… FYI

  10. Tim Askew Tim Askew says:

    Aha, Jeffrey. Always delighted to hear from you under whatever moniker you choose.

    Warm regards,

    T.

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  12. Tim Askew Tim Askew says:

    Wonderful, Meir. Welcome aboard! (Or you might just want to subscribe.)

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